Shipping & Delivery Policy

PowerHouse Juicing currently offers:

• UPS Next Day Air shipping to the 48 contiguous United States for a flat $5 shipping fee shown at checkout.

Additional fulfillment options may be offered in the future. When they are, they will be available to select during ordering.

Shipping is available only to the 48 contiguous United States. Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO, remote or restricted addresses, and international destinations are not eligible at this time. Eligibility is confirmed at checkout, and any address the checkout does not accept is not eligible.

Do not use a mail-forwarding service for perishable orders unless PowerHouse Juicing approves it in advance.

Cold-pressed juices may be produced or prepared according to scheduled production capacity. Processing time is separate from delivery or carrier transit time.

Estimated pickup, delivery, production, and shipping dates are not guarantees. Timing may change because of ingredient availability, production capacity, payment verification, order volume, weather, holidays, carrier interruptions, food-safety concerns, or events beyond reasonable control.

PowerHouse Juicing may limit outbound shipping to selected weekdays to reduce weekend or holiday delays. Confirmed timing and tracking information, when available, is sent using the customer's provided contact information. Delivery-day estimates are provided by the carrier and are not guarantees.

A flat $5 UPS Next Day Air shipping charge applies to eligible orders and is shown at checkout before an order is confirmed. Any applicable taxes and other charges are disclosed before checkout is completed.

Promotional discount codes, when offered, may have minimum-order, geographic, timing, product, or per-customer restrictions.

Adding products to the shopping cart does not guarantee availability. Final line totals, shipping, and any discounts are recalculated at checkout.

Eligible products are packed using temperature-control materials selected for the product, route, season, expected transit time, and weather conditions. Depending on the order, packaging may include insulated containers, cold packs, frozen products, or dry ice.

Products may arrive chilled, partially frozen, or frozen. Follow the product label and enclosed handling instructions. If dry ice is included, do not touch it with bare hands, keep it away from children and pets, allow it to dissipate in a well-ventilated area, and do not place it in an airtight container.

Packaging is designed to support safe transit, but it does not replace the customer's responsibility to retrieve and store the order promptly.

Customers must:

• Provide a complete, accurate, and deliverable address, including apartment, suite, unit, gate, access, and workplace information.
• Provide a working email address and telephone number.
• Ensure that someone can receive or promptly retrieve the order.
• Monitor tracking or delivery communications when available.
• Inspect the order immediately after pickup or delivery.
• Refrigerate or freeze products promptly according to the label and enclosed instructions.
• Keep products away from heat, direct sunlight, vehicles, porches, mailrooms, and unattended areas.
• Notify PowerHouse Juicing promptly about a delay, address problem, or order concern.

The FDA generally recommends refrigerating perishable foods immediately and keeping a refrigerator at or below 40°F (4°C) and a freezer at 0°F (-18°C). FDA food-storage guidance.

Unless signature service is expressly included, a local delivery or carrier shipment may be left at the address provided when the delivery provider determines it is safe and permitted to do so.

A carrier scan, delivery photograph, electronic confirmation, or documented handoff may be used as evidence of delivery. Customers remain responsible for promptly retrieving the order after confirmed delivery.

If the customer requests that an order be left unattended, delivered to a workplace reception area, mailroom, concierge, neighbor, alternate location, or other third party, the customer accepts responsibility for prompt retrieval and proper storage after the documented handoff. This does not limit remedies for a verified packing, product, or delivery error.

PowerHouse Juicing is not responsible for delays or failed delivery caused by inaccurate, incomplete, inaccessible, or outdated information supplied by the customer.

Contact us immediately if an address error is discovered. We will make reasonable efforts to help, but changes are not guaranteed after production, route assignment, label creation, carrier pickup, or shipment.

Additional delivery, shipping, replacement, or re-routing charges may apply when an order must be re-delivered or replaced because of customer-provided address or access errors. Perishable products returned by a carrier generally cannot be resold or reshipped.

Weather, natural disasters, extreme temperatures, holidays, high order volume, carrier disruptions, and other events may affect fulfillment.

PowerHouse Juicing may delay production, delivery, or shipment when conditions could compromise product safety or quality. If a material delay occurs, we may contact the customer to reschedule, substitute an available fulfillment method with approval, or cancel and refund the affected portion of the order.

A delay does not automatically make an order ineligible for assistance. If a delayed order arrives damaged, leaking, unsealed, warm, spoiled, or potentially unsafe, do not consume it and report the issue under the Returns and Refunds Policy.

Inspect every order immediately. Contact PowerHouse Juicing within 24 hours of pickup or confirmed delivery if:

• A bottle is damaged, cracked, swollen, leaking, or unsealed.
• An item is incorrect or missing.
• The outer package or insulation is significantly damaged.
• A shipped product arrives warm, spoiled, or in a condition that raises a reasonable food-safety concern.
• Tracking shows delivery but the package cannot be located after checking the property, household members, reception area, mailroom, neighbors, and carrier details.
• Another verified fulfillment error occurred.

Keep the product, labels, and packaging and provide the order number, description, and clear photographs when requested. Never taste a product to determine whether it is safe.

Requests are reviewed under the Returns and Refunds Policy. Depending on the circumstances, available remedies may include carrier investigation, replacement, partial refund, full refund, store credit accepted by the customer, or another mutually agreed resolution.

Certain juices, bottle sizes, gallon products, seasonal items, bundles, or other products may be restricted to pickup or local delivery because of weight, packaging, product stability, weather, or carrier limitations.

Availability displayed during ordering or confirmed by PowerHouse Juicing controls. We may remove a product or destination from shipping eligibility when necessary to protect quality, safety, or reliable fulfillment.

For pickup, delivery, shipping, tracking, or address questions, contact: