Returns and Refunds Policy

All sales of perishable food and beverage products are generally final. We cannot accept returns or exchanges based only on a change of mind, ordering the wrong flavor or size, personal taste preferences, or a decision not to use the product.

This restriction does not apply when an order is damaged, incorrect, missing, spoiled on arrival, potentially unsafe, or otherwise qualifies for a remedy under this policy or applicable law.

Do not ship, deliver, or bring a product back to PowerHouse Juicing unless we specifically instruct you to do so.

Inspect your order promptly after pickup or delivery. Contact PowerHouse Juicing within 24 hours if:

• A bottle is broken, cracked, leaking, swollen, or otherwise damaged.
• A safety seal is missing or compromised.
• The order contains the wrong juice, size, or quantity.
• An item is missing.
• The product appears spoiled or arrives in a condition that raises a reasonable temperature or food-safety concern.
• The package or insulated materials are significantly damaged.
• Another verified production, packing, or fulfillment error occurred.

If an issue could not reasonably have been discovered within 24 hours, contact us as soon as it becomes apparent. We will review the circumstances and any rights available under applicable law.

To help us investigate quickly, provide:

• Your name and preferred contact information.
• Order number, receipt, or purchase date.
• Pickup or delivery date and approximate time.
• Product name, bottle size, and quantity affected.
• A clear description of the problem.
• Clear photographs of the bottle, label, seal, product, outer packaging, and shipping materials when relevant.
• Any other information reasonably needed to verify the issue.

Keep the affected product and packaging refrigerated and available until we provide instructions, unless retaining it would be unsafe. Never taste a product to determine whether it is safe.

A replacement or refund is generally not available for:

• A change of mind or accidental selection by the customer.
• Dislike of a flavor, ingredient, sweetness level, texture, or natural characteristic when the product is not defective.
• Natural separation, settling, pulp, foam, or reasonable variations in color, taste, or texture.
• Failure to retrieve a delivery promptly.
• Improper refrigeration, freezing, thawing, storage, shaking, or handling after pickup or delivery.
• Consumption after the use-by date or contrary to label instructions.
• Incorrect or incomplete delivery information supplied by the customer.
• Damage occurring after the product was successfully delivered or collected.
• Requests lacking enough information to reasonably verify the issue.
• Unauthorized resale, alteration, or misuse of the product.

We may make reasonable exceptions when fairness, food safety, applicable law, or the circumstances support a different result.

After reviewing an eligible request, PowerHouse Juicing may offer one or more of the following, as appropriate:

• Replacement of the affected item.
• Partial refund for the affected portion of an order.
• Full refund for the affected item or order.
• Store credit, but only when accepted by the customer.
• Another mutually agreed resolution.

The appropriate remedy depends on the nature of the problem, product availability, evidence provided, prior resolution attempts, and applicable law. Replacement inventory and delivery availability may be limited.

If only part of an order is affected, any refund will ordinarily be limited to the affected item and applicable taxes or fees. Original delivery or shipping charges will be considered when the fulfillment failure affected the entire order or when required by law.

Approved refunds will normally be returned to the original payment method. Cash or other offline payments may require an alternative documented refund method.

When Square processes the original payment, the refund will be initiated through Square when reasonably possible. Square states that a refund can take up to 4–14 business days to reach the customer after it is initiated, depending on Square and the customer’s card-issuing bank. Timing is controlled by the payment processor and financial institution after PowerHouse initiates the refund.

See Square refund information for more details.

If the original payment method is closed or a refund fails, we will work with the customer and payment provider to determine an appropriate alternative.

Contact PowerHouse Juicing as soon as possible to request an order change or cancellation. We will make reasonable efforts to help, but changes and cancellations are not guaranteed after ingredients have been purchased, production has begun, products have been bottled, or the order has entered packing, pickup, delivery, or shipping preparation.

If we approve a cancellation before fulfillment, any refund will be returned using the original payment method when reasonably possible. PowerHouse Juicing may also cancel an order because of product unavailability, payment problems, suspected fraud, delivery limitations, food-safety concerns, pricing errors, or other legitimate business reasons. If we cancel an accepted prepaid order, we will refund the canceled amount.

Customers must provide accurate contact, pickup, delivery, and shipping information and arrange prompt receipt of perishable products.

Delivery or carrier delays do not automatically disqualify a customer from assistance. If a delayed shipment arrives damaged or potentially unsafe, do not consume it and submit a request within 24 hours of delivery.

Once an order is collected or delivered, customers are responsible for following all refrigeration, freezing, thawing, shaking, separation, use-by, and handling instructions. Additional fulfillment details appear in our Shipping and Delivery Policy.

Do not consume any product if:

• The bottle is damaged, swollen, or leaking.
• The seal is missing or compromised.
• The product has an unusual odor or appearance suggesting spoilage.
• The product may not have remained at a safe temperature.
• You have another reasonable food-safety concern.

Contact PowerHouse Juicing promptly for instructions. Product descriptions and suggested wellness benefits are not medical advice. Customers with allergies, sensitivities, medical conditions, medication concerns, or pregnancy-related questions should consult a qualified healthcare professional and review the current product label before consumption.

Discounted, promotional, complimentary, or gift orders remain eligible for review when a product is damaged, incorrect, missing, or potentially unsafe. Refunds cannot exceed the amount actually paid for the affected product. Complimentary products may be eligible for replacement or another reasonable resolution but do not have a cash refund value.

We may deny a request supported by materially false information, altered evidence, repeated abusive conduct, unauthorized resale, or suspected fraud. This section does not limit legitimate consumer rights or prevent customers from contacting their payment provider or a government agency.

We encourage customers to contact PowerHouse Juicing first so we have an opportunity to investigate and resolve the concern.

To report an order problem or ask a question about this policy, contact PowerHouse Juicing:

• Email: stephanie@powerhouse-juicing.com
• Phone: 334-363-6686